Shipping policy
Thank you for shopping with Discover Jordan with Adam. We are committed to providing you with the best online shopping experience and timely delivery. Please read our shipping policy carefully to understand how we handle orders and shipping.
Discover Jordan with Adam is not responsible for any customs duties, taxes, or additional fees in your country.
1. Shipping Locations
We ship worldwide. Please note that certain countries may be excluded due to shipping restrictions. If we do not currently ship to your location, please contact us, and we will do our best to accommodate your needs.
2. Order Processing Time
All orders are processed within 1–2 business days (Saturday to Thursday, excluding holidays). Orders placed after 8:00 AM EST may be processed the following business day. You will receive a confirmation email once your order is processed and ready for shipment.
3. Shipping Methods & Delivery Times
We offer reliable shipping services that typically take 3–7 business days for delivery. Once your order has been shipped, you will receive a tracking number to monitor your package’s progress.
Please note: Delivery times may vary depending on your location, and delays may occur due to factors beyond our control such as weather, customs clearance, or carrier issues. Business days do not include weekends or holidays.
4. Shipping Costs
Shipping costs are calculated at checkout based on the selected shipping method, the weight of your order, and your delivery address.
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5. International Shipping
We are proud to offer worldwide shipping.
- Certain countries may be excluded due to shipping restrictions.
- International orders may be subject to customs duties and taxes upon arrival, which are the responsibility of the customer.
- Delivery times for international orders may vary based on location and customs processing times.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can track your order directly through the carrier’s website (e.g., USPS, UPS, FedEx, DHL).
7. Shipping Delays
While we work hard to deliver your order as quickly as possible, please note that delivery times are estimates and may be affected by weather conditions, holidays, or carrier delays. If there are any significant delays, we will notify you immediately.
8. Lost or Damaged Items
If your package is lost or arrives damaged, please contact our Customer Service team within 7 days of receiving your shipment. We will help you file a claim with the carrier and arrange for a replacement or refund.
9. PO Boxes & APO/FPO Addresses
Currently, we do not ship to PO Boxes, APO, or FPO addresses. If you require a shipping solution for these types of addresses, please contact our Customer Service team.
10. Address Accuracy
Please double-check your shipping address before completing your purchase. We are not responsible for delayed or undelivered orders due to incorrect or incomplete shipping information. If you realize that you’ve made an error in your shipping details, please contact us immediately, and we will do our best to assist you.
11. Customer Service
If you have any questions or concerns regarding shipping, please do not hesitate to contact our Customer Service team at:
- Email: info@discoverjordanwithadam.com
- Phone: +962 779347971
- Availability: Saturday to Thursday, 8 AM – 4 PM (Jordan Time)
We appreciate your business and look forward to delivering your order as quickly as possible. If you have any questions, please feel free to reach out to us.
Thank you for shopping with Discover Jordan with Adam!